A complete end-to-end maintenance management workflow — from the moment a tenant notices a problem to the monthly report that lands in an owner's inbox.
A mobile-optimized submission interface accessible from any browser. Tenants describe their issue, attach photos directly from their device camera or gallery, and submit with a single tap. The portal is designed for people who are not comfortable with complex software — it asks only what is necessary and nothing more.
Each submission generates a tracking number and a confirmation notification instantly, so tenants know their request has entered the system before they close the browser.
When a submission arrives, the categorization engine evaluates the content and assigns both an urgency level and a trade category. Urgency tiers range from emergency through high, medium, and routine. Trade categories include plumbing, electrical, HVAC, structural, pest, appliance, and general.
Property managers can override any categorization with a single click. The system learns from manual corrections over time, improving its categorization accuracy for each portfolio's specific vocabulary and issue types.
Your vendor list is configured inside the platform, organized by trade category with primary and backup designations. When a categorized ticket arrives, the system identifies the appropriate vendor and prepares a dispatch with all relevant details — issue description, submitted photos, property address, unit number, and any access notes.
Emergency tickets can be configured for immediate automatic dispatch. Standard tickets queue for manager review and one-click confirmation. Either way, the vendor receives everything they need in a single notification.
Every status change on a work order is recorded with an exact timestamp. Vendor acknowledged. Vendor confirmed appointment. Vendor arrived. Work in progress. Work complete. Each milestone is logged automatically when vendors update their status from the platform or mobile app.
The full timeline is visible to property managers at all times and is preserved in the work order record permanently. When questions arise about a repair — whether from a tenant, owner, or vendor — the record speaks for itself.
Notifications go out at four key moments: request received, vendor assigned, work scheduled, and work complete. Tenants receive these via the notification channel configured for their account — email by default, with SMS available as an additional option.
Each notification includes the work order number, relevant detail for that stage, and a link back to the tenant portal where they can view full status. The reduction in inbound "any update?" calls is significant from the first week of use.
On a schedule you configure, the platform generates a maintenance summary for each property or portfolio group and delivers it automatically. Reports cover all requests submitted during the period, their categories, assigned vendors, resolution times, and current status.
Recurring issues at specific units are flagged for owner attention. The report format is clean and readable — designed for property owners who are informed investors, not maintenance technicians.
See all open requests across every property simultaneously, sorted by urgency. Your most critical issues are always visible without hunting through individual property views.
Every completed work order is stored indefinitely. Search by property, unit, trade, vendor, or date range. History becomes a resource when evaluating recurring issues or planning capital improvements.
Different property types may need different urgency thresholds. Configure the categorization rules to match your operational standards — what counts as an emergency for a commercial tenant may differ from residential.
Manage requests from multiple properties and portfolios under a single account. Assign different vendor preferences and reporting recipients per property without creating separate accounts.
A live demonstration covers your specific portfolio size and property types, showing how each module fits into your existing workflow.
